Create a return
The size doesn't fit or you've changed your mind? No worries, we have a 30-day free return policy!
Please follow these steps to place your return:
1. Access your order
If you are registered, login, access your order in your history and hit "Initiate a return".
If you ordered as Guest, access "My Order" down the site, enter your email, order n°, billing postcode and hit "Initiate a return".
2. Place your return online
Once in your order details, click "Return items". Select the items, quantity and the reason to return. Submit your return at the bottom of the page. On the next page you will be able to print/download your return label.
3. Prepare your return parcel
Print the label following the link and place the items to return in your parcel. Close your package and stick the label on top of the old one. Your parcel is ready!
4.a. Schedule the Home Pick-up
Schedule your Home Collection with our partner UPS (Shipping > Schedule Collection). Enter the tracking number indicated on your label*, choose your address, date and hour. The carrier will come pick-up your parcel as requested! * Your tracking number appears on the label as following example, make sure to enter it without spacing. TRACKING #: 1Z 31F 4X6 91 4000 1221
4.b. Drop-off your parcel
You can also locate your preferred UPS collection point and simply drop-off your package on the chosen location. Make sure to keep the return ticket!
5. Any question or need guidance?
Our Customer Service team is happy to help you for your return. Feel free to contact us!