Important note:

Due to the recent adverse weather conditions your parcel may take longer than usual to arrive, we are doing all we can to have it delivered as soon as possible.

Thank you for your patience and understanding at this time.


We offer a range of delivery options to receive the products purchased on our site. You can choose the one that best suits your personal needs.      

1) Free Standard Delivery:

  • FREE service, delivered within 3-5 working days.
  • Delivery is Monday to Friday during business hours.
  • Orders placed before 11:00am GMT Monday to Friday will be dispatched the same day.

2) Free Delivery at UPS Access Point: 

  • Only available in: Belgium and Luxemburg.
  • FREE service, delivered within 3-5 working days.
  • Collection is available 7 days a week, from approved UPS destinations.
  • Select Collection Point at checkout.
  • Order placed with UPS Access Point are shipped the next business day.


3) Express Delivery:

  • Fast delivery available, within 24 to 72 hours.
  • Delivery is Monday to Friday during business hours.
  • Select Express Delivery at Checkout, with a cost that depends by market.
  • Orders placed before 11:00am GMT Monday to Friday will be dispatched the same day.


Shipment tracking

You can track shipment of your products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.

 Please note:

 It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.

  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All products are shipped from our warehouse in Prague, Czech Republic


  • We only deliver in: Austria, Belgium, France, Germany, Holland, Ireland, Italy, Luxemburg, Portugal, Poland, Spain, and United Kingdom (including Northern Ireland and Isle of Man). 
  • We do not deliver in: British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands and PO Boxes.


Upon delivery of the products to our carrier we will send you a Shipment Confirmation email.

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