Create a return
The size doesn't fit or you've changed your mind? No worries, we have a 30-day free return policy!
Please follow these steps to place your return:
1. Access your order
If you are registered, login, access your order in your history and hit "Initiate a return".
If you ordered as Guest, access "My Order" down the site, enter your email, order n°, billing postcode and hit "Initiate a return".
2. Place your return online
Once in your order details, click "Return items". Select the items, quantity and the reason to return. Submit your return at the bottom of the page. On the next page you will be able to print/download your return label.
3. Prepare your return parcel
Print the label following the link and place the items to return in your parcel. Close your package and stick the label on top of the old one. Your parcel is ready!
4. Drop-off your parcel
Locate your preferred Collect + collection point and simply drop-off your package on the chosen location. Make sure to keep the return ticket!
5. Any question or need guidance?
Our Customer Service team is happy to help you for your return. Feel free to contact us!