Right of withdrawal
If you are not satisfied with the Products you received or have simply changed your mind about, you can return them within 15 (fifteen) calendar days of delivery of the Products and get a refund.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.
How to make a return?
2.1 Create a "return label"
2.2 Pack the products with the return label
Visit our Create a return, enter your Order number and your email address and click ‘create a return’. Select the items you may want to return, the preferred return method (drop off to a collection point or carrier pick up at preferred address) and tick the box corresponding to your return reason, select the reason for your return. Then print the label provided.
Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the return label, ensuring the original label is covered. Make sure you pack the item in its original packaging, including any hangtags.
2.3 Drop the products or hand them to the carrier
Drop your return into any available collection location or wait for carrier pick-up on the proposed date.
2.4 Wait for return confirmation and refund
You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed (2-3 business days).
If you have any feedback on our returns process, don’t hesitate to let us know via our Contact Us pageContact Us .
2.5 Other methods to return the goods
If you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that the cost of returning the goods will be at your expense and that you bear the risk of damage or loss of the goods during a return until the goods reach us.
2.6 Other methods to inform us of your right of withdrawal
You can also use the model form below if you want to inform us of your exercise of the right of withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Please note, that you may not return the goods to the address mentioned in the model form. You need to return the goods in accordance with sections 2.1 to 2.4.
Legal guarantee for faulty goods
In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.