FAQ

Ordering

 
How can I place an order?
Placing an order online is quick and easy. You can add your favourite items to your shopping basket and complete your purchase by choosing to check out. At the checkout, you will be able to select your prefered delivery and payment methods. You can choose to purchase your item(s) by creating an account or by checking out as a guest. Once your order is complete, you will see a confirmation on your screen and we will send you an email with your order details and that's it!
 
I don’t want to create an account. Can I still make a purchase?
Absolutely! When placing your order, you can choose to check out as a guest. You will receive an email with your order, payment and tracking information.
 
I ordered the wrong size/colour. What should I do?
If you ordered the wrong size or colour online, we advise you to return your original item and place a new order for the correct size or colour. If you bought your item in store, you will need to return it to the shop where you bought it. You can then purchase the desired size or colour in store or online.
 
Can I cancel or change my order?
Once your order is placed, we do our best to process it as soon as your payment has been confirmed. This is why we are unable to change or cancel your order. Don't worry though - you can always return the ordered items and will refund your order.
 
Can I place an order over the phone?
We are not able to take phone orders or place an order on your behalf, but our dedicated Customer Service team will be more than happy to help you. Always feel free to contact us!
 
I haven't received a confirmation email. What should I do?
Firstly, check your spam folder. If you can't find it there, we advise you to reach out to our Customer Service team. You can find the contact details at the bottom of this page.
 
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Forms of Payment

 
What payment methods do you accept?
We accept Visa, Visa Electron, Visa Debit, Mastercard, Mastercard Debit, PayPal, Bancontact (Belgium only), American Express, Maestro, Carte Bancaire (France only), iDEAL (Holland only), Klarna (Germany and Austria only), DotPay (Poland only), Giropay (Germany only).
 
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Delivery

 
When will my order arrive?
Once your order has shipped, you will receive a Shipment Confirmation email, along with a tracking number. Be sure to check your spam folder. Use the tracking number or link provided by the carrier to see the progress of your order and estimated time of arrival. You can also track your order anytime online within your Account entering your email and order number.
 
Please note Standard Home Delivery will normally take place within 3 to 5 working days. Collection Point Delivery option will take place within 2-4 working days. Orders placed before 11:00am GMT Monday to Friday will be dispatched the same day.
 
If you need more information regarding your order, please contact us!
 
Which countries does the Wrangler Online Store deliver to?
At the moment, we ship to Austria, Belgium, Denmark, France, Germany, the Netherlands, Ireland, Italy, Poland, Spain, Sweden, United Kingdom (including Northern Ireland and Isle of Man).
 
Where don’t you ship to?
Unfortunately, we cannot deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, Balearic Islands, Faroe Islands and Greenland.
 
Is it possible to have my Wrangler order delivered to a different adddress ?
No problem, you can have items sent to an address which differs from your personal one, as long as it remains in the country from the store you are purchasing and in one of our delivery zones.
 
Can I order from the UK website and have it delivered to another country?
You are not able to order from the UK website for an overseas delivery. This applies to all the different Language websites, for instance French website will only delivery to regions in France
 
Can I choose a delivery date and time slot?
Currently it's not possible to select a specific delivery date nor hour for your order.
 
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Returns

 
The item I ordered is missing, incorrect, damaged or faulty?
Contact us immediately, our customer service team will help you. Please find details in the footer. You will have to send us images of the items, damage faulty or incorrect, showing the label product code. For missing Items, please keep the packaging and provide us with images of the box the item was missing from.
 
How do I return online?
It's easy to create a return on our website. Simply get your order number and email ready, click "Create a return" in the footer and follow the procedure to print your label. You can return your item within 14 calendar days following our return policy. If you have any questions concerning returns our customer service team is happy to help!
 
I purchased a Wrangler item in a store, how do I return it?
The best way to find out about the return policy on the item you bought is to call the store where you made your purchase. The store will be able to assist you with the information on how to return the item.
 
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Privacy Policy

 
What is your privacy policy?
The personal information you share with us is completely confidential. Your privacy is very important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy by clicking the link at the bottom of the website.
 
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Product Information

 
How do I choose the correct size?
To help you find your size, you can consult our Size Guide. This will help you match your measurements to our sizes. If you are in between two sizes, you can purchase the two sizes and return the one that doesn't fit. You can also visit a Wrangler store or selling point near you and try out the different fits.
 
Curious about our different fits and styles? Our Fit Guide will guide you through all the ins and outs of every pair.
 
Is your fit the same across all style?
Your best fit and length depends on the composition, design and style. Have a look at our Fit Guide or consult our Size Guide that can be found next to each product.
 
Why can't I find my favourite Wrangler item?
Due to the size and scope of our worldwide product range, it is impossible for us to carry every product that we produce in the complete collection. Each of our stores or authorised retailers stock a range of products that represents a selection of our whole collection and so it is worth a quick call to your nearest stockist. Alternatively, you can contact our online Customer Service team and we'll do our absolute best to help you find the same or a similar product.
 
Where can I purchase Wrangler products?
You can find your local authorized retailer by using our Store Locator.
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Vouchers

 
Why doesn't my promo code work?
Promo codes are personalized codes with conditions, so it is worth checking the validity of your code with these tips:
  • 1 - Sounds simple, but first make sure you are entering a relevant code in the field provided during the checkout process. Codes have an expiration date and can only be used once, so make sure yours is still valid.
  • 2 - Codes are case sensitive. The best thing to do is to enter the code manually. Copy/paste may not always work.
  • 3 - Make sure you are not using the code in combination with another promotion or code.
  • 4 - Log into your account
  • 5 - Still not working? Please contact our Customer Service who will be happy to help you.
 
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Newsletter

 
How can I subscribe to the Wrangler newsletter?
Want to join the Wrangler community? Great! You can easily subscribe by entering your email at the bottom of this page or by creating an account.
 
How can I unsubscribe from the Wrangler Newsletter?
You can change your email preferences in you account settings. Another option is to click the 'Unubscribe' button that can be found at the bottom of all our emails.
 
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Your account information

 
How do I create an account?
You can create an account by clicking the account icon at the top of the page or during checkout.
 
What are the benefits of having a Wrangler account?
Having your own Wrangler account comes with many benefits. You can personalize and manage your profile, view your order history and store multiple shipping addresses for a faster checkout experience.
 
How do I sign in?
If you are a returning customer, you can login by clicking the account icon on the top of the page and entering your credentials. As a new customer you can create your account by entering the requested information.
 
How can I update my account, address and/or password?
Once you have signed into your account, you are able to personalise your profile, password and addresses information in the related sections.
 
How can I reset my password?
You can reset your password by clicking the "I forgot my password" link. Enter your email address and follow the instructions sent in your mailbox to reset your password.
 
Where can I find an overview of my orders?
You will receive your order confirmation and shipping information by email. You can also view your order details within your account section if you are registered.
 
How do I update my payment information?
You can update your payment information in the payment section after signing in to your account.
 
How can I delete my account ?
If you want to delete your account, our customer service team will help you. By clicking the 'Contact us' link at the bottom of the website, you can send us your request.
 
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Other

 
Do you offer gift ordering options?
Unfortunately we don't offer gift options (including gift receipts, gift packaging or gift messaging) at the moment.
 
Who can I contact to become a retail partner or wholesale distributor?
If you would like to establish a retailer account with Wrangler, please contact us at (email)
 
How can I find out about job openings with Wrangler?
Want to join our denim team? :) Check out the current job opportunities at Kontoor Brands.
 
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Feedback

 
What can I do if I think one of your product descriptions is wrong?
Whether you have purchased an item or are just browsing, don't hesitate to contact us if you feel there is a wrong or confusing description, photo or video related to a product.
 
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Contact

 
I can't find my answer here. How can I get assistance?
At Wrangler, we are always more than happy to help! You can contact us by clicking here.
 
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